The Business Advisory Blog

The Business Advisory Blog

Insight, news and updates from Alliott NZ Chartered Accountants, Auckland New Zealand. The views expressed here are the views of the author and should be discussed in further detail should an article be relevant to your individual circumstances.

While every effort has been made to provide valuable, useful information in this publication, this firm and any related suppliers or associated companies accept no responsibility or any form of liability from reliance upon or use of its contents. Any suggestions should be considered carefully within your own particular circumstances, as they are intended as general information only.

Published on

Xero user experience hasn’t been up to scratch

Xero acknowledges that their customers have had an unacceptable experience when using the Xero platform lately. 

iStock 000014777263XSmallA single release or technology upgrade has not triggered this. Each year Xero puts through tens of thousands of releases, some big and some small. 

Xero recently experienced a series of different unrelated issues, which means they needed to resolve all of these independently – so no quick fix. 

However – they are working to put some improvements in place.

Here’s what Xero is committing to so that a consistent experience can be restored:

  • Effective immediately, Xero is committing to a period of at least six weeks where we will only implement critical changes to their systems so Xero user experience is not impacted
  • They are working on engineering processes to increase the rigour around platform updates and releases
  • They have a team focused on increasing the robustness of the Navigation bar, which has been unreliable. This work is already underway.

Xero's teams are all behind this and are confident these actions will result in the better performance of their platform. Xero will continue to monitor the platform closely to ensure there are no issues.

Site performance is extremely important to everyone at Xero and customer experience core to everything Xero does.

Source: Xero

Topics: cloud accounting customer experience technology Xero